Internal Sales, Project Management and Customer Service constitute a team
Based on the motto ‘Good is not good enough’, we have created a new customer support structure. Our objective, you see, is to achieve even faster response times and even better levels of support. “At departmental management level, we analysed these procedures in detail and devised the concept for the Competence Center. The individual teams of the past – Internal Sales, Project Management and Customer Service, are being merged into a single entity”, reports Carsten Bublitz, who leads the Competence Center.